Returns & Exchanges

At Arelana we strive to ensure that our pieces arrive in perfect condition and under the quality described. If this is not the case, contact us immediately through our email info@arelana.com within a maximum period of 48 hours from receipt of the order.

Remember to describe the damage or error in the part well and indicate your order number and we will respond as soon as possible offering a solution.

If for any other reason you are not completely satisfied with your purchase, we offer a refund policy that allows you to return the product within 14 calendar days of the delivery date.

Shipping and return costs are the responsibility of Arelana.

To proceed with a refund, the product must be in its original, unused condition, in its original condition and packaging. Additionally, you must provide proof of purchase and the reason for the return. Once we receive and inspect the returned product, we will issue a refund within 14 calendar days for the value of the returned product.

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service, we will be happy to help you.

We will not accept damage due to use itself as a claim.